Terms and Conditions

Article 1 – Definitions

In these general terms and conditions, the following terms are understood to mean:

• Cooling-off period: The period within which the consumer can exercise their right of withdrawal.
• Consumer: The natural person who places an order and is not acting in the exercise of a profession or business.
• Entrepreneur: MrFris, the seller of the products.
• Distance contract: A purchase agreement concluded via the webshop, without a physical meeting between the consumer and the entrepreneur.
• Right of withdrawal: The possibility for the consumer to dissolve the agreement within the cooling-off period.
• Durable data carrier: Any means by which the consumer or entrepreneur can store information for future reference.

Article 2 – Identity of the Entrepreneur

Company name

MrFris

CoC number

96911328

VAT number

867829461B01

Customer service email address

support@mrfris.com

Company address

Langestraat 8-3, 1015 AL Amsterdam

Article 3 – Applicability

• These general terms and conditions apply to every offer from MrFris and to every agreement concluded via the webshop.
• Before the agreement is concluded, the text of these general terms and conditions will be made available. If this is not immediately possible, MrFris will indicate where the conditions can be viewed digitally.
• If specific product or service conditions apply, these take precedence in case of contradictions with these general terms and conditions.
• Situations not covered by these general terms and conditions will be assessed ‘in the spirit’ of these conditions.

Article 4 – The Offer

• If an offer has a limited validity period or is offered under specific conditions, this will be clearly stated.
• The offer contains a complete and accurate description of the products. Images are as truthful as possible, but colors may differ from reality.
• Obvious errors or mistakes in the offer are not binding on MrFris.

The offer contains the most important information about:

• The price including VAT (excluding any import duties);
• Any shipping costs;
• The manner in which the agreement is concluded;
• Whether or not the right of withdrawal applies.

Article 5 – The Agreement

The agreement is concluded as soon as the consumer completes the order and MrFris confirms it. MrFris takes technical and organizational measures to secure the transfer of data and payments. MrFris reserves the right to refuse orders or attach conditions to them.

Article 6 – Right of Withdrawal

The consumer has the right to cancel an order within 14 days of receipt without stating a reason. Within this cooling-off period, the consumer must handle the product with care. If the product is returned, it must be in its original packaging. The consumer registers a return via support@mrfris.com and must return the product within 14 days of registration.

Article 7 – Return Costs & Refund

The costs for return shipment are for the consumer. MrFris will refund the paid amount within 14 days of receiving the return shipment.

Article 8 – Exclusion of Right of Withdrawal

The right of withdrawal does not apply to: products that cannot be returned for hygienic reasons if the seal has been broken.

Article 9 – Prices

The stated prices include VAT, but exclude import duties and customs clearance costs. MrFris reserves the right to change prices due to changes in VAT rates or other legal regulations.

Article 10 – Conformity and Warranty

MrFris guarantees that the products comply with the agreement and the reasonable requirements of soundness and usability. If a product is defective or incorrectly delivered, this must be reported within 14 days of receipt via support@mrfris.com.

Article 11 – Delivery and Execution

MrFris ships orders within 1-2 business days, unless otherwise stated. If an order is delayed or a product turns out to be unavailable, the consumer will be informed and has the right to a refund. MrFris is not responsible for import costs or delays due to customs checks.

Article 12 – Payment

The consumer must pay the due amount immediately upon ordering via the offered payment methods. In case of incorrect payment details, the consumer must report this directly to MrFris.

Article 13 – Complaints Procedure

Complaints about orders must be reported within 7 days of receipt via support@mrfris.com. Complaints will be answered within 14 days. If a complaint requires a longer processing time, the consumer will be informed. If a complaint cannot be resolved mutually, a dispute arises that falls under Dutch law.

Article 14 – Disputes

Dutch law applies exclusively to all agreements and disputes between the consumer and MrFris.

Article 15 – Final Provisions

MrFris reserves the right to amend these general terms and conditions. The most current version can always be found on our website.

Questions? Contact us via support@mrfris.com.