Privacy Policy

At Mr.Fris, we highly value the protection of your privacy. In this privacy policy, we explain what (personal) data we collect, how we use it, and how we secure your data.

This policy applies to all personal data we collect via our website and online services. MrFris qualifies as a “Data Controller” in the sense of the General Data Protection Regulation (GDPR).

By using our website, you agree to the processing of your data as described in this privacy policy.

1. What data do we process and why?

The data we process depends on how you use our website. Below is an overview of the situations in which we process data and for what purpose.

A. You visit our website

When you visit our website, we collect data to optimize its functionality and provide you with a better user experience. This includes:

• IP address
• Browser and device used
• Which pages you visit
• How long you stay on our website

Purpose: Improve website functionality, analyze statistics, security and fraud prevention.
Legal basis: Legitimate interest (optimizing our website).
For more information, please see our cookie policy.

B. You sign up for the newsletter

When you sign up for our newsletter, we process:

• First and last name
• Email address

Purpose: To keep you informed of offers and updates.
Legal basis: Consent (you can always unsubscribe via the opt-out link in the email).
Sharing with: Our email marketing partners who send the newsletter.

C. You create an account and order in our webshop

When you create an account and/or place an order, we process:

• First and last name
• Email address
• Phone number
• Delivery address
• Billing address
• IP address
• Which products you view and order

Purpose: Process and deliver orders, provide customer service, offer you a personalized shopping experience.
Legal basis: Performance of a contract (your order).
Sharing with: Logistics partners (for delivery) and payment partners (e.g., Mollie, Klarna).

We do not process payment data ourselves. Payments are processed via a Payment Service Provider (PSP).

D. You start a chat conversation

When using the chat function, we collect:

• Your (fictitious) name
• Email address (optional, if provided)
• IP address

Purpose: To help you directly via chat and improve our customer service.
Legal basis: Legitimate interest (optimal service provision).
Sharing with: Our chat software provider.

E. You post a review or give feedback

When you leave a product review, we process:

• Your (fictitious) name
• Email address (not publicly displayed)
• Your rating and star rating

Purpose: To help other customers with their purchase decision and improve our products and services.
Legal basis: Legitimate interest (transparency and product improvement).
Sharing with: Our review management partners.

2. How do we secure your data?

We take security measures to protect your personal data against loss, misuse, and unauthorized access.

• Your data is sent encrypted via SSL (recognizable by the padlock in the address bar).
• Passwords are stored encrypted and are not visible to us.
• Access to customer data is only possible for authorized employees.

3. How long do we store your data?

We do not store your data longer than legally permitted and necessary for the purposes for which it was collected.

• Account data: up to 2 years after last login
• Order data: 7 years (statutory retention period for tax purposes)
• Newsletter subscriptions: until unsubscribed
• Reviews and feedback: indefinitely, unless deletion is requested

4. Your rights

Under the GDPR, you have various rights regarding your personal data:

• Access & correction – You can request an overview of the data we process about you and have it adjusted.
• Deletion – You can request the deletion of your data.
• Object – You can object to the use of your data.
• Data portability – You have the right to receive your data in a structured, digital format.

Do you want to exercise these rights? Please contact us via support@mrfris.com.

5. Cookies and tracking

We use cookies for:

• Functional purposes (website works correctly)
• Analytical purposes (insights into usage)
• Advertising purposes (personalized offers)

You can change your preferences in your browser's cookie settings. More information can be found in our cookie policy.

6. Changes to this privacy policy

This privacy policy may be updated from time to time. We recommend that you check this page regularly for any changes.

7. Contact details

Do you have questions about our privacy policy? Please contact us:

Email

support@mrfris.com

Address

Langestraat 8-3, 1015 AL Amsterdam