Terms and conditions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

• Cooling-off period: The period within which the consumer can exercise their right of withdrawal.
• Consumer: The natural person who places an order and is not acting in the course of a profession or business.
• Trader: MrFris, the seller of the products.
• Distance contract: A purchase agreement concluded via the webshop, without a physical meeting between consumer and trader.
• Right of withdrawal: The option for the consumer to cancel the agreement within the cooling-off period.
• Durable data carrier: Any means by which the consumer or trader can store information for future reference.

Article 2 – Identity of the trader

Company name

MrFris

Chamber of Commerce (KvK) number

96911328

VAT number

867829461B01

Customer service email

support@mrfris.com

Business address

Langestraat 8-3, 1015 AL Amsterdam

Article 3 – Applicability

• These terms and conditions apply to every offer from MrFris and to every agreement concluded via the webshop.
• Before the agreement is concluded, the text of these terms and conditions will be made available. If this is not immediately possible, MrFris will indicate where the terms can be viewed digitally.
• If specific product or service terms apply, these take precedence in the event of conflicts with these terms and conditions.
• Situations not covered by these terms and conditions will be assessed in accordance with the ‘spirit’ of these terms.

Article 4 – The offer

• If an offer has a limited period of validity or is made subject to conditions, this will be clearly stated.
• The offer contains a complete and accurate description of the products. Images are as true to life as possible, but colours may differ from reality.
• Obvious errors or mistakes in the offer are not binding on MrFris.

The offer contains the key information about:

• The price including VAT (excluding any import charges);
• Any shipping costs;
• The way in which the agreement is concluded;
• Whether or not the right of withdrawal applies.

Article 5 – The agreement

The agreement is concluded as soon as the consumer completes the order and MrFris confirms it. MrFris takes technical and organisational measures to secure the transfer of data and payments. MrFris reserves the right to refuse orders or attach conditions to them.

Article 6 – Right of withdrawal

The consumer has the right to cancel an order within 14 days of receipt without giving any reason. During this cooling-off period, the consumer must handle the product with care. If the product is returned, this must be done in the original packaging. The consumer registers a return via support@mrfris.com and must send the product back within 14 days of registration.

Article 7 – Return costs & refunds

The costs of returning the product are borne by the consumer. MrFris will refund the amount paid within 14 days of receiving the returned product.

Article 8 – Exclusion of the right of withdrawal

The right of withdrawal does not apply to: products that cannot be returned for hygiene reasons once the seal has been broken.

Article 9 – Prices

The prices stated include VAT but exclude import duties and customs clearance costs. MrFris reserves the right to change prices as a result of changes in VAT rates or other statutory regulations.

Article 10 – Conformity and warranty

MrFris guarantees that the products comply with the agreement and meet reasonable requirements of soundness and usability. If a product is defective or delivered incorrectly, this must be reported within 14 days of receipt via support@mrfris.com.

Article 11 – Delivery and execution

MrFris ships orders within 1-2 working days, unless stated otherwise. If an order is delayed or a product turns out to be unavailable, the consumer will be informed and is entitled to a refund. MrFris is not responsible for import charges or delays caused by customs checks.

Article 12 – Payment

The consumer must pay the amount due immediately upon ordering via the payment methods offered. In the event of incorrect payment details, the consumer must report this to MrFris immediately.

Article 13 – Complaints procedure

Complaints about orders must be reported within 7 days of receipt via support@mrfris.com. Complaints will be answered within 14 days. If a complaint requires a longer processing time, the consumer will be informed. If a complaint cannot be resolved mutually, a dispute arises that falls under Dutch law.

Article 14 – Disputes

All agreements and disputes between the consumer and MrFris are governed exclusively by Dutch law.

Article 15 – Final provisions

MrFris reserves the right to amend these terms and conditions. The most up-to-date version can always be found on our website.

Questions? Get in touch via support@mrfris.com.