Where is my order?
In the order confirmation email, you will find a Track & Trace number. You can use the Track & Trace link in the email to follow the status of your order.
Orders placed on weekdays before 17:00 are shipped the same day via DHL. In most cases, your package will be delivered the next day, but delays can occasionally occur.
Longer delivery times apply to international orders. On average, a package is delivered within 5-9 business days.
Should your package unexpectedly not arrive within the regular delivery time, please contact us in good time. We can only initiate an investigation with the postal service within 2 weeks of the original delivery date.
We cannot guarantee delivery times; these are indicative and for information purposes only.
How is my order shipped?
We ship with great care and attention, and most importantly: in an environmentally friendly way.
- Orders are shipped in a cardboard box, completely without plastic.
- Shipments within the Netherlands are handled by DHL.
- For international orders, we work with PostNL and local postal services.
My package did not arrive in good condition, what should I do?
- Make a video of the package while opening it and show the condition of all contents.
- Send the video to support@mrfris.com with a description of the issue.
- Make sure you follow the steps above within 1-3 days of receiving the package.
Our customer service team is happy to help.
PLEASE NOTE:
This process is intended to improve our service and to help you as best as possible.
Every bit of feedback counts.